A . We highly recommend that you charge your tracker for the first time. Once your tracker is fully charged the battery light indicator will remain a solid green. When turning the device on for the first time, you must switch it on either outside or next to a window. This is so that the device can establish its connection with the GPS. Then visit login.trackserver.co.uk and enter your username & password you will now be taken directly to your Control Panel and will be tracking live!
A . The rate at which your positions and SMS credits are used, depends on which settings you have your device operating at. Your default setting is “send a position every 30 seconds”. You can change the interval at which your tracker reports in the Control Panel. If you change it to ‘report every 5 seconds’ your credit will not last as long. However if you change your setting to ‘report every 4 hours’ your positions will last much longer.
A . The tracker has a 12 month warranty from the date of purchase. If you do have a problem then you must contact customer services or your tracker agent. If we cannot fix the problem and the warranty is valid, then we will dispatch a new unit to you.
A . The unit contains a rechargeable Lithium battery allowing you to track for up to seven days. The endurance of the battery depends on which interval you set your device to send its data. The more data your tracker is sending, the quicker the battery will deplete. We also provide external high powered rechargeable batteries that can extend the tracker’s tracking capability for up to 3 months available in our shop.
A . You can view battery strength at all times on the panel. The tracker also indicates low battery on the device via a red light underneath the battery indicator. When your device send an SMS or email you will have a report of the current battery power too.
A . The tracker has restrictions under very extreme conditions. This does not mean that it will not give you a fresh position. Any GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof then the chances of obtaining a valid GPS position are very thin. The tracker has a very sensitive GPS receiver. This helps the device to obtain a fix very quickly. In general, you will find the tracker performs to a very high standard and it will give you fresh GPS positions in most buildings.
A . No, any mobile phone will allow you to instantly receive the full address details on where your tracker is. The SMS you receive will also indicate the time of the GPS position and the battery life.
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We would like to inform you that due to the current situation and following the government restrictions with the COVID-19 our UK office is currently closed for an undefined period.
However, if you have any important requests please use the following contacts:
Telephone: +44 (0) 2081 337 857
Please note that we are trying our best to run things as normal and offer continuous support.